FAQ
Shopping
Do you have a showroom?
Yes, throughout our 100-year history our showroom has grown and now proudly stands as one of the largest furniture stores in Yorkshire. You will discover 3-floors of styled furniture all thoughtfully displayed in individual room sets, giving you a true reflection of how it will look in your own home.
How do I check product availability?
When ordering your furniture online there will be a reference to the current delivery lead time of that product. Lead times on specially made to order items can vary according to the supplier who makes the furniture. If there are any unexpected delays to your order, we will always ensure that you are informed of the changes.
What do I do if I cannot find what I am looking for?
Our buying team work hard to hand pick the very best quality items at excellent value for money that we are sure you will love. If, however you can’t find what you are looking for please get in touch as we can source multiple ranges from leading manufacturers.
Payment
What payment methods are accepted?
For online orders we offer a fully automated card payment system using trusted payment providers which accept most major credit/debit cards (American Express excluded). If you would prefer to not complete your payment online, you can call the store where our team will happily take your payment over the phone or alternatively you can come into the store
Is buying online safe?
We understand how important it is to feel secure when making your online purchase. That is why we only partner with market leading payment providers who use exceptionally high levels of card data security. If for any reason you would feel more secure completing your payment with one of our staff, please contact the store 01302 811911.
Can I make changes to my order?
If you wish to make changes to an existing order, you will need to contact us via info@wardbrothers.co.uk or call the store 01302 811911. Please be aware that we will always endeavour to meet your requests but with specially made to order furniture it is not guaranteed that we will be able to amend your order if it has already gone into production. Also, changing your order may delay your delivery and could affect the price you have paid. Please refer to our Returns and Cancellations for more details.
DELIVERY
What shipping methods are available?
Local Delivery
We offer a local delivery service within 75 miles of our store at a rate of £35. These deliveries will be carried out by our own expert 2-man delivery teams who will contact you 30 minutes before their arrival and deliver all items to your room of choice.
Nationwide Delivery
Nationwide delivery across main UK delivery routes will be charged at a rate of £75 (excluding parts of Wales, Scotland and Northern Ireland where an additional charge may be applied). Delivery may be carried out by our expert team or a third-party trusted courier.
Click and Collect
Should you wish to collect stock items from our store or warehouse free of charge please notify us by calling 01302 811911 before checkout. Collection must be made by the card holder along with the original copy of invoice. For further information on our delivery service contact us via phone or email.
Do you ship internationally?
Currently our delivery service only covers mainland UK (excluding Scottish highlands, Ireland, Northern Ireland and areas in Cornwall and Wales)
If I have a complaint what should I do?
If you are not satisfied with the service or products which you have received, please contact us via info@wardbrothers.co.uk or call the store 01302 811911 and our experienced team will provide whatever assistance you need.